They'll ask you if you recognize emails related to the account charges and if you don't, they'll transfer you to a specialist who'll further investigate. Once you explain the situation to a rep you'll have to fill out a form to provide the first 6# of your credit card, along with the last 4#. Click "Message us" under "Send us a message". Scroll down on the main page under "Useful Links", click "Support", scroll down again to "Useful Links" and click "Contact Spotify".
I had three recurring charges on my credit card with the description "Spotify USA 8777781161 NY". My wife has one free account with Spotify so I had to use her login information in order to contact customer support, so this may not help for those that do not have any account w/Spotify.
Note: You can also cancel by completing this form and sending it to Spotify.You cannot call Spotify, you have to login and chat with customer service. Try logging out and back in with different details. If you're being charged, you likely have Premium on a different account. This means there's no Premium plan to cancel, and there’s no payment info on the account. If you pay through iTunes, see Apple’s steps to cancel. To cancel, find their contact link on your account page under Payment. This means your plan is associated with a partner company (e.g. Reach out to the plan manager to cancel or update the payment method.Ĭheck out our guide if you want to switch Premium plans instead. If you’re a plan member, following the steps above will remove your account from the plan, but won’t cancel it. Make sure you let all plan members know as they’ll lose their Premium benefits starting from the next payment date.
If you’re a plan manager, follow the steps above to cancel your plan. Want to cancel your Spotify Family or Duo plan? You can also still log in and play with ads. You keep your playlists and saved music when your account is free. Your Premium stays until your next billing date, then your account switches to free. Scroll to Cancel Spotify and click CANCEL PREMIUM.Cancel your Premium plan any time on your account page.
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